AI Chatbot & Custom App Development

Purpose-built AI solutions that handle real work — from customer-facing chatbots to internal tools that solve problems unique to your business.

AI That Does Something Specific for Your Business

Off-the-shelf AI is generic by design. A chatbot trained on your products, policies, and processes gives customers accurate answers — not guesses. A custom AI app solves the exact problem you have, not the one a vendor imagined.

Generic AI tools can handle generic tasks. But when you need a chatbot that knows your product catalog, understands your return policy, or can walk a customer through your specific onboarding process — you need something built for you.

Wallace & White builds custom AI chatbots and applications for businesses in Cincinnati, Dayton, and across Southwest Ohio. We use platforms like Microsoft Copilot Studio, Azure AI, and Power Platform to create solutions that integrate with your existing systems and deliver real value from day one.

Whether you need a customer support bot on your website, an internal knowledge assistant for your team, or a custom application that uses AI to solve a specific operational problem, we handle the design, development, training, and ongoing refinement.

What We Build

Customer Support Chatbots

AI-powered bots that answer customer questions, troubleshoot common issues, and escalate to humans when needed — available 24/7 on your website or messaging platforms.

Sales & Lead Qualification Bots

Conversational AI that engages prospects, qualifies leads based on your criteria, books meetings, and hands off warm leads to your sales team with full context.

Internal Knowledge Assistants

AI bots trained on your internal documentation, SOPs, and knowledge base. Employees get instant answers instead of searching through SharePoint or asking colleagues.

Custom AI Applications

Purpose-built applications that use AI to solve specific business problems — document analysis, content generation, data classification, or process optimization.

System Integration

Connect your AI solutions to CRM, ERP, ticketing systems, and other line-of-business applications so data flows automatically and actions trigger downstream processes.

Training & Refinement

AI gets better with feedback. We provide ongoing model training, conversation review, and performance optimization so your bot improves over time, not stagnates.

Use Cases We See Most Often

Customer FAQ bots that reduce support ticket volume by 30-50%

After-hours support bots that capture issues and set expectations until the team is online

HR onboarding assistants that walk new hires through benefits, policies, and setup steps

IT help desk bots that handle password resets, access requests, and common troubleshooting

Document analysis tools that extract key terms from contracts or proposals

Content generation apps tailored to your brand voice and industry terminology

Built to Integrate, Not Isolate

A chatbot that cannot access your systems is just a fancy FAQ page. We build solutions that connect to your Microsoft 365 environment, your CRM, your ticketing system, and your internal data — so the AI can actually do useful work.

Every solution includes proper security controls, data boundaries, and access policies. We ensure your AI tools only access what they should, and that customer or employee data is handled according to your compliance requirements.

This work often starts with an AI readiness assessment and connects to our broader automation services when the chatbot triggers downstream workflows.