Apple Training & Adoption

Training That Drives Real Adoption

Untrained teams underuse their devices and generate avoidable support tickets. Wallace and White provides hands-on Apple training tailored to your workflows -- for end users switching from Windows, teams adopting iPhone and iPad, and IT staff managing Mosyle MDM.

Mac Onboarding Training

For Windows switchers -- everything they need to be productive on macOS from day one:

• macOS Fundamentals for Windows Switchers -- We bridge the gap between Windows and Mac, covering the differences in terminology, navigation, window management, and system behavior that trip up new Mac users. Employees learn how macOS works rather than just memorizing steps, which builds lasting confidence.
• Keyboard Shortcuts and Productivity Tips -- Mac keyboard shortcuts differ significantly from Windows, and mastering them is one of the fastest ways to boost productivity. We cover essential shortcuts for navigation, text editing, screenshots, Spotlight search, and application switching that save time every single day.
• Finder, Spotlight, and File Management -- Finder is not Windows Explorer, and the differences catch many new users off guard. We train employees on Finder navigation, smart folders, tags, Quick Look, and Spotlight search so they can find files and launch applications quickly and efficiently.
• System Preferences and Customization -- Every employee works differently, and macOS offers extensive customization options. We walk users through System Settings to configure Trackpad gestures, Dock behavior, notification preferences, accessibility features, and display settings that match their personal workflow.
• Time Machine Backups -- Data loss is preventable. We train employees on setting up and using Time Machine for automated backups, restoring individual files, and understanding how Time Machine works with your organization's broader backup and recovery strategy.

Productivity App Training

Training on the tools your employees use every day, tailored to your specific software stack:

• Apple iWork Suite (Pages, Numbers, Keynote) -- Apple's built-in productivity apps are powerful alternatives to Microsoft Office for many tasks. We train teams on creating professional documents in Pages, building spreadsheets and charts in Numbers, and designing compelling presentations in Keynote -- including collaboration features that allow multiple users to work on the same document in real time.
• Microsoft 365 on Mac (Outlook, Teams, Word, Excel) -- Most businesses run Microsoft 365, and the Mac versions of these apps have important differences from their Windows counterparts. We cover Outlook for Mac configuration and workflow, Teams meeting and collaboration features, and the specific quirks and capabilities of Word and Excel on macOS that differ from the Windows experience.
• Collaboration Tools (FaceTime, Messages for Business) -- Apple's built-in collaboration tools can streamline communication when used correctly. We train teams on FaceTime for internal and external video calls, Messages for quick team communication, and how these tools integrate with other Apple apps for seamless content sharing and real-time collaboration.
• Calendar and Reminders Workflow Optimization -- Effective time management starts with the right calendar and task management workflow. We help employees configure Apple Calendar with their Exchange or Google accounts, set up shared calendars for team visibility, and use Reminders for task tracking -- including location-based reminders and integration with Siri for hands-free task capture.

iPhone and iPad Training

Mobile devices are increasingly central to how work gets done. Our iPhone and iPad training ensures that employees are not just carrying a company device in their pocket but actively using it to stay productive, connected, and secure while away from their desk.

• iOS and iPadOS Productivity Features -- We cover the productivity features built into iOS and iPadOS that many users never discover on their own. This includes Focus modes for managing notifications during meetings and deep work, Shortcuts for automating repetitive tasks, Widgets for at-a-glance information, and Handoff for seamlessly moving work between iPhone, iPad, and Mac.
• Business Apps and Workflows -- We train employees on the specific business apps your organization uses on mobile -- whether that is Salesforce, Slack, Microsoft Teams, or industry-specific tools. Training focuses on mobile-specific workflows that help employees stay productive on the go rather than simply replicating what they do at their desk.
• Mobile Security Best Practices -- A lost or compromised mobile device is a security incident. We train employees on passcode and Face ID configuration, recognizing phishing attempts on mobile, safe Wi-Fi practices, and what to do immediately if a device is lost or stolen. This training complements your organization's security policies and reduces the risk of user-caused security incidents.
• Apple Pencil and iPad Multitasking -- For teams using iPad Pro or iPad Air as a primary work device, we provide training on Apple Pencil for annotation, note-taking, and document markup, as well as iPad multitasking features including Split View, Slide Over, and Stage Manager that transform the iPad into a true productivity workstation.

IT Staff Training

Your internal IT team needs a different kind of training than your end users. Our IT staff training programs are designed for system administrators and help desk technicians who are responsible for managing and supporting your Apple environment on a daily basis.

• Mosyle MDM Administration -- Hands-on training on the Mosyle platform, covering device enrollment workflows, configuration profile creation and deployment, app distribution via VPP, compliance rule setup, remote commands, and reporting. We train your IT staff to handle day-to-day MDM tasks independently while knowing when to escalate to Wallace and White for more complex issues.
• Apple Business Manager Management -- Training on Apple Business Manager administration, including device assignment, VPP app purchasing and license management, Managed Apple ID configuration, and server token maintenance. Your IT team learns how ABM works with your MDM platform and how to manage the lifecycle of devices and apps through the ABM portal.
• macOS Troubleshooting -- Practical troubleshooting training that covers the most common Mac issues your help desk will encounter. Topics include startup issues and recovery mode, kernel panics, network connectivity problems, printing issues, application crashes, disk permissions, and macOS reinstallation procedures. We focus on the diagnostic tools and workflows that lead to fast, accurate resolution.
• Apple Deployment Best Practices -- Training on the processes and procedures that make Apple deployments run smoothly at scale. This includes hardware procurement workflows with Apple Business Manager, pre-staging configurations in your MDM, automating onboarding and offboarding, managing macOS updates across your fleet, and maintaining documentation for your Apple environment.

Training Delivery Options

We understand that every organization has different preferences for how training is delivered. Wallace and White offers multiple training formats to fit your schedule, budget, and team structure.

• On-Site Training at Your Location -- Our trainers come to your office and deliver hands-on sessions in your environment, using your devices and your software. On-site training is ideal for large groups, initial Mac rollouts, and situations where employees benefit from having a trainer physically present to provide one-on-one assistance during exercises.
• Remote Training via Video Conference -- Live, instructor-led training sessions delivered over Zoom, Microsoft Teams, or your preferred video conferencing platform. Remote training provides the same interactive experience as on-site sessions with the flexibility to accommodate distributed teams, remote employees, and offices in multiple locations without travel costs.
• Self-Paced Documentation and Guides -- We create custom documentation and quick-reference guides tailored to your organization's specific Apple configuration. These materials serve as ongoing resources that employees can reference long after the live training sessions are complete. Documentation is written in clear, non-technical language and includes step-by-step instructions with screenshots.
• Ongoing Lunch-and-Learn Sessions -- Regular, short-format training sessions that introduce new features, reinforce skills, and keep your team's Apple knowledge current. Lunch-and-learn sessions are typically 30 to 45 minutes and cover a single focused topic, making them easy to schedule and well-attended. They are particularly effective for rolling out new macOS or iOS features after major Apple updates.