Case Studies
Real results from real engagements. See how we help Southwest Ohio organizations take control of their technology.
Real results from real engagements. See how we help Southwest Ohio organizations take control of their technology.
85 employees — Southwest Ohio
This mid-sized manufacturer had operated on a break-fix IT model for over a decade. When something failed, they called a local shop and waited. The result was unpredictable downtime on the production floor, a growing number of security incidents including a ransomware scare that took two file servers offline for three days, and zero mobile device management across a fleet of laptops and tablets used by floor supervisors and field sales. The single internal IT person was overwhelmed, spending most of their time firefighting instead of planning.
Wallace & White conducted a full infrastructure assessment and transitioned the company to a proactive managed IT engagement. We deployed endpoint management across all devices, implemented a layered cybersecurity stack including MFA, email filtering, endpoint detection, and network segmentation, and established documented onboarding and offboarding procedures. We also took over patch management, backup verification, and 24/7 monitoring, freeing their internal IT person to focus on production-specific systems.
"We used to dread Monday mornings because something was always broken over the weekend. That just does not happen anymore. Wallace & White gave us the kind of IT support I did not think a company our size could afford."
— Operations Director30 employees — Cincinnati, Ohio
The firm had outgrown Google Workspace and needed to migrate to Microsoft 365 to support document management workflows, improve integration with court filing systems, and meet client contractual requirements around data handling. At the same time, attorneys were logging into a dozen different applications with separate credentials, creating both a security gap and a daily productivity drain. The firm also faced an upcoming compliance audit and had no centralized identity or access management in place.
Wallace & White planned and executed a zero-downtime migration from Google Workspace to Microsoft 365, moving email, calendars, contacts, and document libraries over a weekend cutover window with no disruption to billable work. We deployed Okta as the firm's identity platform, configuring single sign-on across 12 applications including their practice management system, e-filing portal, and document review tools. Conditional access policies were implemented to enforce MFA, block risky sign-ins, and restrict access by device compliance status. We documented the full environment for the compliance audit.
"The migration was the smoothest technology project we have ever been through. Attorneys came in Monday morning and everything just worked. The single sign-on alone saves each person 15 minutes a day."
— Managing Partner50 employees, 200+ devices — Dayton, Ohio
This education-focused nonprofit operated a mixed fleet of Macs, iPads, and a handful of Windows machines spread across multiple program sites. There was no centralized device management. When a teacher received a new MacBook, setup took hours of manual configuration. Software updates were inconsistent, security policies varied by site, and the help desk was flooded with basic requests that consumed staff time better spent on educational programming. Leadership needed a way to manage the entire fleet from a single pane of glass without adding headcount.
Wallace & White deployed Mosyle as the organization's Apple MDM platform, integrated with Apple Business Manager for zero-touch device enrollment. Every Mac and iPad in the fleet was enrolled with standardized security profiles, managed software catalogs, and automated OS update policies. We configured zero-touch deployment so that new devices ship directly to teachers, power on, and self-configure with all apps, settings, and security policies in place. A managed IT support engagement replaced ad-hoc help desk coverage, giving staff a single point of contact for all technology issues.
"Our teachers used to lose half a day setting up a new laptop. Now the device arrives, they open it, and they are teaching within minutes. Wallace & White understood our mission and built a system that supports it."
— Director of TechnologyEvery engagement starts with a conversation. Tell us what is not working, and we will show you what is possible.
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